Residential Phone

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Phone Service

A new customer of Walnut Hill Telephone Company can sign up online or if you prefer, you may call our Business Office at 870-921-4224, any workday, Monday through Friday, from 8:00am to 5:00pm. One of our Service Representatives will be glad to help you and answer any questions you may have.

Our Rates

Walnut Hill provides affordable rates for residents.

Feature Residential Monthly Rates Per Line
  • Call Waiting $1.50
  • Cancel Call Waiting no charge "see note"
  • Call Forwarding $1.50
  • Call Forwarding Remote Access no charge "see note"
  • Three-Way Calling $1.50
  • Speed Dial 8 $1.50
  • List Speed Dial $1.50
  • Teen Service $3.00
  • Ring Again Local $2.00
  • Warm Line $2.00
  • Calling Number Delivery $4.00
  • Caller ID Blocking no charge "see note"
  • Automatic Call Back or Repeat Dial $3.00
  • Automatic Recall or Call Return $3.00
  • Customer Originated Trace $6.00
  • Distinctive Ringing & Waiting $3.00
  • Selective Call Forwarding $3.00
  • Selective Call Acceptance $3.00
  • Selective Call Rejection $3.00
  • Anonymous Call Rejection $3.00
Note

The usual service order charge for activation will apply to the indicated free monthly items if not requested during initial activation of features.

*Applicable connection fees and taxes are not included in these rates. Call for availability.

Voice Mail Package Residential Monthly Rates Per Line
  • Bronze $4.95
  • Silver $8.95
  • Gold $7.95
  • Business $10.95
Note

“Voice Mail Service is currently only available in the following area’s. Lewisville, and Bradley.”

Long Distance Service Price
  • In State Calls $0.15 per minute
  • Out of State Calls $0.12 per minute
  • Rural Savers Optional Calling Plan (RSOCP) $240 minutes a month 1.49 per month after that
Basic and Optional Services Residential Monthly Rates Per line
  • Individual Touch-Calling Access Line $18.00
  • FCC Subscriber Line $6.50

The access line permanently connects your home or office to the toll network through our local switch.

  • Access Recovery Charge (ARC) $3.00

FCC Order 11-161 mandates the Telephone Company to bill an Access Recovery Charge/ARC monthly to residence, single line business and multiline business end users who purchase local exchange services.

  • Federal Universal Service Charge *Amount equal to FCC prescribed rate changes quarterly.

Walnut Hill collects this charge to support the provision of telecommunications services to schools, libraries, rural healthcare providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

  • 911 PR – Hempstead County – Residential $0.50
  • 911 SVB – Sevier County – Business $0.90
  • 911 Sevier County – Residential $0.50
  • 911 HR – Howard County $0.50
  • 911 LR – Lafayette County $1.20
  • 911 RR – Little River County $0.50
  • Additional Listing $1.35 (per additional listing)

For family members or other people who share one telephone number and need separate listings in the telephone directory.

  • NonPublished Number $0.75

Telephone number is not listed in the directory and is not available through Directory Assistance under any circumstances.

Wiring And Equipment Options

The Telephone Company provides and maintains service up to your demarcation point, which is the point of physical interconnection (connecting block, terminal strip, jack, protector, or telephone network interface device) between the telephone network and your premises wiring. Inside wiring includes all wire or cable located on your side of the demarcation point.

Non-published or Non-listed telephone number service is a directory option provided to hearing/speech-impaired persons at no charge. In addition, the option of a special notation by the customer’s name in the directory indicating TTY or TTY+ Voice capability can be provided at no charge.