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Phone Service

new customer of Walnut Hill Telephone Company can sign up online or if you prefer, you may call our Business Office at 870-921-4224, any workday, Monday through Friday, from 8:00am to 5:00pm. One of our Service Representatives will be glad to help you and answer any questions you may have.

Our Rates

Walnut Hill provides affordable rates for residents.

Feature Residential Monthly Rates Per Line
  • Call Waiting $1.50
  • Call Forwarding $1.50
  • Three-Way Calling $1.50
  • Speed Dial 8 $1.50
  • Speed Dial 30 $1.50
  • Warm Line $2.00
  • Caller ID $6.00
  • Anonymous Call Rejection $4.00
  • Call Trace $6.00
  • Selective Call Acceptance $4.00
Multi Feature Discount Plan

Discounted rates are available when subscribing to certain basic and advanced calling feature groupings.
If you have more than one service, you save $1.00 a month on the second service, and $.50 a month on the third and each successive service. (Excludes Call Trace – Per Successful Trace and Bundled Services)
Please call or stop by the local business office for details. You can reach us Monday through Friday, between 8 A.M. and 5 P.M at (870) 921-4224.

*Applicable service order charges, connection fees, and taxes are not included in these rates.

Voice Mail Package Residential Monthly Rates Per Line
  • Bronze $4.95
  • Silver $8.95
  • Gold $7.95
  • Business $10.95

“Voice Mail Service is currently only available in the following area’s. Lewisville, and Bradley.”

Long Distance Service Price
  • Out of State Calls $0.12 per minute
  • In State Calls $0.15 per minute
Basic and Optional Services Residential Monthly Rates Per line
  • Individual Touch-Calling Access Line $18.75
  • FCC Subscriber Line $6.50
  • Two Lines or More (Per Line Charge) $9.20

The access line permanently connects your home or office to the toll network through our local switch.


  • Access Recovery Charge (ARC) $3.00
  • Two Lines or More (Per Line Charge) $3.00

FCC Order 11-161 mandates the Telephone Company to bill an Access Recovery Charge/ARC monthly to residence, single line business and multiline business end users who purchase local exchange services.


  • Telecommunications Equipment Fund $0.02
  • Telecommunications Relay Fund $0.02

  • Federal Universal Service Charge *Amount equal to FCC prescribed rate changes quarterly.

Walnut Hill collects this charge to support the provision of telecommunications services to schools, libraries, rural healthcare providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.


  • 911 SVB – Sevier County $0.90
  • 911 LB – Lafayette County $2.16
  • 911 LRB – Little River County $0.90
  • 911 PB – Hempstead County $0.90
  • 911 PB – Hempstead County $0.90
  • Additional Listing $1.35 (per additional listing)

For family members or other people who share one telephone number and need separate listings in the telephone directory.


  • NonPublished Number $0.75

Telephone number is not listed in the directory and is not available through Directory Assistance under any circumstances.


  • NonListed Number $0.75

Telephone number is not listed in directory, but is available through Directory Assistance.


  • 900 Service Blocking $11.50 Business Only
Wiring And Equipment Options

The Telephone Company provides and maintains service up to your demarcation point, which is the point of physical interconnection (connecting block, terminal strip, jack, protector, or telephone network interface device) between the telephone network and your premises wiring. Inside wiring includes all wire or cable located on your side of the demarcation point.

Non-published or Non-listed telephone number service is a directory option provided to hearing/speech-impaired persons at no charge. In addition, the option of a special notation by the customer’s name in the directory indicating TTY or TTY+ Voice capability can be provided at no charge.